TERMS & CONDITIONS
Shop Hours/ Pick up Location:
The only place we have for pickup is at our San Tan Valley offices. We do not Drop off at campuses. The address for pickup is 4580 E. Rolling Ridge Rd. San Tan Valley, AZ 85140. Hours are usually Monday-Friday 9am to 5pm (except weekends & holidays). We also may have to close periodically for emergencies or other times without notice.
When orders are Placed:
You will be sent a confirmation email when your order is placed, if you don't see it show up within a few minutes of placing your order, check your spam folder. Be sure to check your confirmation email for any errors (eg: address, correct mascot etc), and stay tuned for any follow-up emails (eg: your card was declined etc.) If you place an order over the phone, it is your responsibility to look over the confirmation email to ensure your order was placed as you’d like.
We accept VISA, MASTERCARD, DISCOVER, AMERICAN EXPRESS, and PAYPAL. If you want to pay by check you will need to do so through PAYPAL or arrangements made with management. Funds will be taken out upon order.
We strive to complete each order as quickly and efficiently as possible. If you are adding Embroidery to you order it is considered custom and can take more time than just purchasing blank items. We try to get everything out within 7-12 BUSINESS days (M-F) but during Peak seasons (Summer just before school) and (Fall just before winter) it may take up to 12-15 BUSINESS days (M-F) to custom make the orders. In off-peak seasons, MOST orders get out around 7 business days. You can check on the exact status of your order by emailing or calling.
We ship anywhere in the US (anywhere outside of Arizona may incur a higher shipping cost than standard AZ shipping) We ship Priority Mail through the U.S. Postal Service and NOT UPS or FEDEX. Tracking numbers are available upon request. Be sure to double check the shipping address you provide. If you provide an incorrect address AND your package comes back to us, you will be responsible for additional shipping costs if we have to reship. If your package does NOT come back to us, we will not replace the order.
The sizing charts can be found in the “additional images” section of the ordering pages or as a chart listed to the right of the main picture. These sizing charts are provided by the manufacturer, which we provide for your convenience. Keep in mind that sizing with all manufacturers can be different from one another. In order to get the best fit for you or your child, you can use these charts, or you can come down to our store to get sizing. If you get your uniforms, and they do not fit, we do free exchanges (see Exchange policy). Keep in mind we do NOT provide free shipping for exchanges.
We will not return any items that have been washed, worn, or personalized (besides the school logo if its a school order). We will return any items damaged that is clearly our fault. We will not replace items damaged due to wear and tear.
If we misspell anything personalized we will replace the item for free as long as the original order (from website) doesn't have the misspelling.
We will make a return up to 30 days from the purchase date. Returns will be debited back to the credit card used to purchase with or cash if purchased with cash.
We can return or exchange items within 30 days of purchase as long as they have NOT been worn (beyond trying them on), washed or damaged (unless the damage is clearly our fault).
You can either bring the items to exchange/return to our office or mail them back to us. If we have the new items in stock at that time, we will exchange immediately, however if we do not have the items in stock we will have to order the replacement pieces in which can take a little time.
If you are mailing them in for exchange, include your contact information and details of what you are wanting to exchange. When your exchange is complete, you can either pick it up at our store OR you can pay to ship it back to you ($6.50). We will call you to arrange these details. We will not reimburse for shipping charges on any items that are being exchanged or returned that are not the fault of our company.
Your exchange order will be processed in the order it was received that day.
Privacy & Safety
We collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey or fill out a form.
When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
- To personalize your experience
(your information helps us to better respond to your individual needs)
- To improve our website
(we continually strive to improve our website offerings based on the information and feedback we receive from you)
- To improve customer service
(your information helps us to more effectively respond to your customer service requests and support needs)
- To process transactions
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
- To administer a contest, promotion, survey or other site feature
- To send periodic emails
The email address you provide for order processing, will only be used to send you information and updates pertaining to your order.
Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to?keep the information confidential.
After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Third party links
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
California Online Privacy Protection Act Compliance
Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.
As part of the California Online Privacy Protection Act, all users of our site may make any changes to their information at anytime by logging into their control panel and going to the 'Edit Profile' page.
Childrens Online Privacy Protection Act Compliance
We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.
Wholesale/Bulk Order Inquiries
If you are interested in being a Resale partner please contact us at email@example.com
If you would like to place a larger (bulk) order and would like a custom quote/price please email us at firstname.lastname@example.org as well/
• Credit / Debit Cards
• Offline Payments